Welcome to the BE Usergroup Website.
Event
Talk to Sky "Event"
2013-05-23 11:08:12, by drsox
BE are holding a Talk To Sky event on the forum on Wednesday the 29th May at 6pm to answer your questions.
"Lyssa McGowan, Sky’s Director of Communication Products, will be making a guest appearance on the forum; she’ll be online from 6-8pm on Wed 29th May. If you’d like to meet Lyssa, and some of her team, find out a bit more about Sky’s products and services, its network, and about what Sky’s up to in the Broadband and Fibre space, then do join us.
We have opened a ‘Talk to Sky’ room so you can start posting your questions here: https://avatar.bethere.co.uk/forum/viewforum.php?f=93"
Category: BE Stuff Permalink
Updates
BE stop selling Line Bonding and Multiple Static IP services..
2013-05-07 12:42:38, by drsox
A few days ago BE stopped selling their unique Line Bonding product and prevented customers upgrading to Multiple Static IP addresses on their lines.
Nothing changes for customers who already have the services but new orders or upgrades are not accepted.
Entertainingly, existing customers who log into the BE members area are still offered bonding and the non-members ordering page is still up but not linked to. I wouldn't try ordering via it unless you want a lot of confusion and hassle ; )
Category: BE Stuff Permalink
Cancellation
Free BEBoxes!
2013-05-02 11:22:29, by drsox
Today BE said: "No need to return your routers from now on, you can keep them after you cancel your accounts."
Source
This means that you no longer have to return the BEBox. Previously non-return of a BEBox resulted in a charge (£35.74) for the BEBox on your last bill!
This page may come in handy if you want to use your BEBox on another provider. You download the relevant setup utility and run it, it asks you questions, then reconfigures your BEBox for PPP or whatever your selected.
Category: BE Stuff Permalink
Updates
Welcome letter from Sky
2013-05-02 07:37:49, by drsox
Email sent to BE customers today:
Hello <CUSTOMERNAME>,
As you may well know, we've now bought O2 and BE home broadband and home phone businesses, and we're really excited to welcome you to Sky.
We'll be bringing your services over to Sky's network starting later this year. Until then, you'll continue to get exactly the same home broadband and phone service (if you have it with O2 or BE) as you do now. Right now, you don't need to do a thing.
If you have any questions, you can find more information and details on how to contact Sky here.
We'll shortly be sending you a welcome pack in the post, which will explain what's happening in more detail. But for now we just wanted to say hello.
Kind Regards,
Sky Home Communications Team
Category: Sky Stuff Permalink
BE Stuff
Sale Update
2013-05-01 08:50:31, by drsox
Some Q&A Updated here.
Email from BE today:
Hello
Back in February, we announced we were selling BE Broadband to Sky (we also sent you an email and a letter about this). Well, we can now confirm the sale’s been completed.
What’s changing? Well, nothing much. Our company name is changing from Be Un Limited to Sky Home Communications Limited, so any letters, emails etc. you get in future about your BE Broadband services will come from Sky Home Communications Limited. For the time being, you’ll continue to get the same BE Broadband (and Landline if you also take that from us), with exactly the same Terms & Conditions. It’s just that from now on your services are (officially) supplied by Sky Home Communications Limited.
And that’s it.
As you would expect, Sky are keen to say Hello, so you’ll be hearing from them shortly. We’ve also updated the FAQs on the website, so head over there and take a look if there’s anything else you would like to know about the changes.
From all @ BE
Category: Updates Permalink
Graphs Wanted
Congestion on Strathaven (WSSTN) exchange
2013-04-23 10:52:13, by drsox
BE have confirmed that Strathaven (WSSTN) exchange is congested.
Category: Research Permalink
Congestion
Padiham (LCPAD) congested
2013-03-04 09:42:23, by drsox
Edit - 2013-04-29 21:06: BE now say
"Regrettably, for the moment the migration and upgrade of the LCPAD exchange has been postponed. However, this does not mean that its capacity will not be improved at a point. At the moment we simply have no information for when this will happen. "
BE have confirmed that Padiham (LCPAD) is congested at peak times resulting in packet loss and slower than expected speeds. The problem is expected to be solved when the new network comes to the exchange at the "very beginning of July this year, but bear in mind that the date is subject to change."
Category: BE Stuff Permalink
Congestion
Polmont (ESPOL) Congested
2013-02-17 09:10:35, by drsox
Another to add to the list : (
This time Polmont (ESPOL) exchange is confirmed congested causing packet loss and low speeds at peak times. BE don't give a solid estimate except June-ish time is when the New Network comes to the exchange and should resolve the congestion.
Category: BE Stuff Permalink
Problem
Haslemere (THHM) Exchange Congested
2012-09-27 06:41:03, by drsox
Edit - 2012-09-27 13:38:44: BE have confirmed congestion..
I have checked with our seniors and it seems that the exchange you are connected to is indeed congested. It is up to be upgraded to our new network in December or January, which should clear the congestion and the issues you are having with your speed.
Regrettably, the migration can not be brought forward, but by the end of the year or just in the beginning of the next one the problem should be resolved.
Original Post:
Anyone on Haslemere (THHM) exchange or know friends who are?
Can they please setup a f8lure graph and tag it with their exchange name please!
Checking for (trying to verify) possible congestion reported by someone, sadly one graph isn't enough to be sure, the more that are setup the better.
Reports via other members (not BE directly) are that BE have confirmed congestion on the exchange.
Category: BE Stuff Permalink
Archived News
